Q: Are your Ecommerce accounts PCI Compliant?
A: YES! We guarantee that your Miva Merchant hosting account will pass PCI Compliance scanning. We will even contact the PCI scanning vendor on your behalf.
Q: Do you charge overage fees?
A: No we do not charge overage fees…EVER!
Q: What happens if I go over my bandwidth or space limit?
A: If you go over any of your limits for 2 or more months in a row we will let you know it is time to upgrade your account to the next level or arrange to lower your account usage. We will never charge your account additional fees for going over the limit.
Q: If my account goes over the limit will you suspend or shut off my website?
A: No, of course not. No respectable host would ever shut your account off for over usage. We simply let you know you have gone over your limits and make other arrangements with you if necessary.
Q: Do you charge setup Fees for hosting?
A: No, we never charge setup fees.
Q: Are there any late fees or hidden fees.
A: No, never.
Q: What is your website up time?
A: Our uptime is 99.99% or better.
Q: What is your technical support turnaround time?
A: We generally answer your support requests within a few minutes to a few hours. Emergency issues and telephone calls are handled immediately.
Q: How is your hosting compared to hostasaurus.com and mivamerchant.com?
A great software company does not necessarily make a great hosting company. You should host your Miva Merchant store with a great company that specializes in ecommerce web hosting. Click here to compare our Miva hosting plans